TamashaGo Refund Policy

Organizer-Set Refund Policy

Each event organizer sets their own refund policy. The policy is displayed on every event page before you purchase. Common policies include:

• No Refunds: All sales are final.
• Refunds up to 7 days before the event: Full refund if requested more than 7 days before the event date.
• Refunds up to 48 hours before the event: Full refund if requested at least 48 hours in advance.

How to Request a Refund

1. Log in and go to My Tickets.
2. Find the relevant order and click Request Refund.
3. Select the tickets you want refunded and submit your request.
4. TamashaGo reviews the request within 1 business day and processes approved refunds within 5–7 business days to your original payment method.

Cancelled or Postponed Events

If an event is cancelled by the organizer, all ticket holders are automatically refunded in full, including any service fees TamashaGo collected. If an event is postponed, your tickets remain valid for the new date. You may request a refund within 7 days of the postponement announcement.

Service Fees

TamashaGo service fees are non-refundable except in the case of a cancelled event.

Dispute a Charge

If you believe you were charged in error, contact support@tamashago.com before filing a chargeback with your bank. Chargebacks that are filed before contacting us may result in account suspension.